October 27, 2008

Beyond Bad Customer Service


The following is a Letter to the Editor:

To Whom it May Concern,

In the past year, I have had to return three defective items to Bed Bath and Beyond in El Cerrito, California, and on none of those occasions have I received an apology. Most recently, I had to make a special trip back to the store, stand in line, walk across the store to collect a replacement, stand in line again, be summoned to a register by a clerk who then left, replace eight AA batteries and check a product myself to see if it worked. Then I discovered that the clerk who had called me to the counter had vanished, and was informed that the register I was left standing at was not actually open and that my clerk was not coming back. It was unpleasant.

October 17, 2008

How to visit San Francisco on Bay Area Rapid Transit (BART)

San Francisco, California is one of the world's most diverse and vibrant metropolitan areas, and anyone who has ever tried to drive into the city knows that the traffic frequently moves at a crawl.
Golden Gate Bridge, San Francisco, California

Add a weekend sports event and it comes to a complete stop. Upon arriving in the city, a driver quickly discovers that there are more than eight cars for every one parking space in San Francisco (including both garage and street parking). Parking garage prices can be high.

Park and Ride
Many commuters avoid the glut of cars on the freeways by taking public transit, but what about tourists who aren't familiar with the local systems? Not a problem. Try using Bay Area Rapid Transit, or BART, the rail system that serves the entire San Francisco Bay Area. BART traverses not only the city of San Francisco, but also the east bay, south bay, and peninsula areas. Get schedules, prices, and more at www.bart.gov. Passengers can connect easily with bus and other rail systems including Amtrak, Caltrain, San Francisco Municipal Transit , Golden Gate Transit and AC Transit.